They put us off till the next day as it was Sunday, ok understandable. I will never book a vacation through them please beware of this company!!! On their website : 28K.Called the guy. Avoid at all costs! ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean. We had to cancel since the property owner didn't think … Was this review helpful? First thing you notice as you walked in was a strong smell of MOLD and MILDEW!! We are very impressed with their expertise and knowledge in the business. The various jobs are … Prior to booking we specifically requested exclusively houses/flats that had working air conditioning. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … I have never experienced such horrific customer service in my life. We rented a property in Ibiza through this company. We booked a trip to Italy in June 2020. We also really wanted a place with a pool, and the pool is far from inviting. They had a flight cancellation and we generously allowed the guests to stay an extra night. Luxury Retreats is offering no protection to us as consumers. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. Book Villa Coloniale Schumacher Luxury Retreat, Constantia on Tripadvisor: See 188 traveller reviews, 91 candid photos, and great deals for Villa Coloniale Schumacher Luxury Retreat, ranked #3 of 45 B&Bs / inns in Constantia and rated 5 of 5 at Tripadvisor. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. They are not honoring it. Never stay at Pearl Penthouse if you want a luxurious penthouse. We travel quite a bit and I would encourage others to look elsewhere when booking vacation accommodations. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. Cape Luxury Retreat is just the ideal guy for the business. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. Luxury Retreats, Montréal. Hurricane Irma came along and the house was damaged. Luxury Retreats does not live up to its name at all. Very disappointing. Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. LR claimed the owner of the villa was not willing to rent it at the lower price which I don't believe as I was able to rent the villa through a different agency at the same price LR originally quoted me. Stayed at Casa aqua in May. There should be some sort of law prohibiting this. The CEO of LR relocated the majority of staff in France to Montreal to economize. The house was nice and we had a good stay. Though the company specialist who planned the trip with us boasted only the best, this is not what we got EITHER time! I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. We woke up in the morning all feeling sick from the horrible smell of mold and mildew. We rented a house from luxury retreats. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. Unbelievable. We had the worst experience with Luxury retreats. 2. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. The manager was pretty rude and raised her voice with me multiple times. I know I do. We stay at high end places all the time and take very good care of them. You can't seat outside in the evening as you will be eaten a live by hordes of mosquitos. We just returned from Sarrians France where we rented a Château from Luxury Retreats aka Air Bnb They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. A complete waste of time. Hurricane Irma came along and the house was damaged. Upon arrival to the apartment we quickly realized that air conditioning was an impossibility. Told them we could not stay there... it was impossible for our health. The noise and the smell woke us up every morning. We had the worst experience with Luxury retreats. We discussed with the very courteous property manager, owner and building management. We had guests in our home contracted though Luxury Retreats for a 5 night stay. We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam. Cyprus Villa Retreats offer a large selection of stunning luxury villas in Cyprus. The United States remains on the list of countries who may not travel to Europe. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. Prices are calculated as of … Due to the COVID-19 pandemic we could not fly, all ski resorts in CO were ordered to shut down by the governor, and Summit County (where the property is located) had shut down all short term lodging indefinitely. We rented their Villa Sophia. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. They then claimed that they "mediated the dispute" and withheld the difference in the claimed amount and what the insurance paid from our deposit. The customer service is shockingly bad. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. Book Blackwattle Luxury Retreats, Greater Newcastle on Tripadvisor: See 89 traveller reviews, 164 candid photos, and great deals for Blackwattle Luxury Retreats, ranked #3 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. Yet, Luxury Retreats would not provide us with a full refund. The photos of both places we stayed at look impeccable on line. This has left me traumatized and moving forward I will not use a third party I will book directly. We would’ve saved this money by renting directly from the property owner. Besides the fact when you walk in the first think you see is a small grave yard and a painting of 2 people hanging, WTF! Rater 2 is a close friend and grew up with the CEO. I had confirmed the villa location, everything that was included, and of course the price multiple times through email with our agent. Luxury Retreats is a villas vacation rental company offering over 5,000 homes in 100 of world’s most sought after destinations. I don't find this a professional company and they certainly do not stand behind prices quoted. Guess why? They have no loyalty to the people who list their homes. DO NOT book with this company!!! Airbnb buys Luxury Retreats, an upscale vacation rental site. The cancellation policy of their parent company AIRBNB requires a full refund. Ended up in debt... they are dangerous. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. Book Lilies Luxury Retreats, Greater Newcastle on Tripadvisor: See 63 traveller reviews, 175 candid photos, and great deals for Lilies Luxury Retreats, ranked #2 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. She wasn’t looking for solutions to help me cancel. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. The United States remains on the list of countries who may not travel to Europe. 1,547 Reviews . Finally, we were able to get a refund through Airbnb directly. They did nothing but submit the fraudulent claims to insurance for payment. This is the Luxury Retreats company profile. 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